FAQ - What do you need help with?

You can pay conveniently with your credit card, TWINT, PayPal or Postfinance.

We generally give a 2-year guarantee on production faults. Some products even come with a 5 or 10-year guarantee, which is indicated on the product itself.

You can reach our Customer Service Centre either by e-mail at service@diaqua.com or by phone on 061 716 73 90.

You can find tips on care in our care instructions.

No, you can also shop as a guest.

Yes, you can change the delivery address, billing address and password yourself.

You can easily reset the password when you log in.

You can simply enter the voucher code at checkout and the voucher will be deducted from the purchase amount.

No, unfortunately that is not possible.

Yes, you can return items that you do not like within 14 days of receiving them. The prerequisite for this is that the original packaging is unopened and the item is unused.

You bear the costs for the return shipment.

Please contact our Customer Service Centre directly, stating the order number or delivery note number. You can reach our Customer Service Centre either by e-mail at service@diaqua.com or by telephone on 061 716 73 90.

The product must always be returned unused and in its original packaging. Unfortunately, toilet seats that have already been removed from the foil cannot be returned for reasons of hygiene.

Please contact our Customer Service Centre directly, stating the order number or delivery note number. You can reach our Customer Service Centre either by e-mail at service@diaqua.com or by telephone on 061 716 73 90.

Please contact our Customer Service Centre directly, stating the order number or delivery note number. You can reach our Customer Service Centre either by e-mail at service@diaqua.com or by telephone on 061 716 73 90.

The shipping costs are CHF 9.00. From an order value of CHF 30.00 shipping is free.

The delivery time is usually 1 to 3 working days.

No, unfortunately that is not possible.